PRINCIPLES & POLICIES
We are happy to accept returns for product purchased from our website based on the following criteria:
- You can provide us with a proof of purchase.
- The product is returned within 30 days from the date of purchase.
- The product is in as new condition with swing tags attached (if applicable).
If the item is damaged, defective or we have shipped the incorrect item we will gladly cover the shipping costs for the return as well as shipping a new item back to you. When returning the item please include a copy of the shipping receipt.
In the event that products are faulty, we can provide you with a refund within 7 days of purchase.
Manufacturer’s warranties may apply for any products purchased and returned for a claim after our 7 day refund policy expires; as a result, the purchase may require assessment by the manufacturer before we can satisfy or help you satisfy a warranty claim. Please check any documentation that came with your product for information on warranties.
Change of Mind
Unfortunately, we cannot offer refunds if you change your mind about your purchase, however we will happily exchange the item. If the item is being returned because you’ve changed your mind (i.e. weren’t happy with your choice of colour or size etc.) we ask for you to cover the cost of returning the item to us however we will happily cover the cost of shipping the new item back to you.
Have something you would like to return?
We use Australia Post and TOLL to ship all non-bulky orders however If your delivery address is a PO Box we use Australia Post. For further information regarding estimated delivery dates please read below the “General Information”.
Orders Over $100
We offer free shipping for most orders over $100.
Bulky items are not eligible for free shipping.
Authority to Leave (ATL)
By default all orders are shipped with ATL, this means you don’t need to be home to sign for the parcel. If you would like your order not be sent with ATL please contact us before you’ve finalized your order.
Bulky items can include but are not specific to some cricket bats, basket ball systems, weights and fitness equipment.
These items are excluded from the the free shipping promotion, when the value is over $100 and may attract higher shipping fees due to their obscure size and weight, therefore shipping fees for bulky items will be calculated on a per order basis.
Shipping costs for bulky items can be obtained by contacting us at: firstname.lastname@example.org.
In the event that a purchase qualifies for bulky items shopping but was not applied at the time of purchase the customer will be contacted by Customer Service within 1 to 3 business days and provided the option to pay the additional shipping fee, modify the order or receive a full refund.
Subject to the PRO Team Sports’ return policy, PRO Team Sports will take all reasonable care to appropriately pack all orders, but will not be liable or responsible for any damaged goods or missing orders.
Risk & Title in Goods
Subject to payment, property and risk in the goods passes to the customer upon delivery of the goods to the customer’s nominated delivery address. Anyone at the customer’s nominated delivery address who receives the goods shall be presumed by PRO Team Sports to be authorised to receive the goods. All parcels shipped by TOLL will have authority to leave as a default, if you do not want authroity to leave please email us before hand at: email@example.com.
PRO Team Sports does not ship internationally.
The customer must ensure that the customer enters the correct delivery address as parcels returned to PRO Team Sports as undelivered may incur a re-dispatch fee and will be sent back out as regular mail. Freight charges paid for original dispatch are not refundable.
PRO Team Sports endeavours to process all orders within the next business day however please allow up to 4 business days for your order to be processed and dispatched.
For orders that cannot be dispatched within 4 business days of the Order being placed, the Customer has the opportunity to cancel the order or modify the order (in the event lack of availability of particular goods). You will be contacted within the 4 business days by our Customer Service Team.
If PRO Team Sports cannot supply all items purchased, you will be contacted by Customer Service and the rest of the order will be shipped.
PRO Team Sports reserves the right not to accept an order, or having accepted an order, to cancel an order if it cannot be supply the goods subject to the order.
PRO Team Sports will arrange for delivery of the goods by TOLL or Australia Post. PRO Team Sports will use its best endeavours to deliver the goods to the customer’s nominated delivery address within the time periods specified below however PRO Team Sports will not be liable to the customer or anyone else for any loss suffered or incurred due to delay.
The Customer should allow for standard TOLL or Australia Post delivery times. The estimated delivery dates depends on where the customer lives and is calculated from the time the customer receives the “order shipped” email and not from the time the order was placed. The following are estimates only for delivery dates.
Standard Mail: 4 to 10 business days for metro areas
The customer should allow for a further 3 business days in addition to the above for delivery to remote areas as an estimate only.
For further information regarding postcodes covered by Australia Post Express Service click here: Australia Post Express Parcel Network
Delays may occur around peak periods such as Christmas and Easter and also public holidays which may not always make it possible to allow delivery within the estimated delivery dates. Please note that while Australia Post and TOLL provide a reliable national service, delivery delays can occur for a variety of reasons.
PRO Team Sports cannot investigate dispatched missing orders until 10 business days after the customer has received the “order shipped” email as per Australia Post guidelines. If you package has still not arrived at this time please contact Online Sales at 08 7320 3215